Ticketing
Turn every interaction into accountable work with clear status, ownership and history.
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AI-native customer experience
One place for every customer conversation.
Voice, messaging, email, tickets and AI agents working together, with seamless human handoff when it matters.
Built for service teams handling voice, chat and email.
MKMarta KowalskaOrder #A-18420 · Returning customer
Web messaging12:42
Answered using order and customer context
Write a reply…
Human support readyFull context will be retained
One shared customer record across
Voice
Messaging
Email
Tickets
AI agents
Knowledge
Omnichannel AI agents
Agents that understand the full conversation.
Armatis agents listen, read and respond across phone, chat, email and messaging, using the same customer context.
A question can begin in chat and continue by phone. The agent still knows who the customer is, what they asked and what has already happened.
Armatis AI · MessagingCustomer since 2022
LD
My parcel says delivered, but it is not here.
Checking order and delivery history
Context foundOrder EU-48291Delivered today · reception desk · 14:06
The courier marked it as left at the reception desk at 14:06. I can open a delivery review now if it is not there.
One agent, shared context
Customer identity, orders, tickets and channel history inform every answer.
Human handoff
AI when it helps. People when they matter.
Set clear boundaries for automation. When a conversation needs judgement, empathy or approval, Armatis One transfers it without making the customer repeat themselves.
- The complete conversation transcript
- Customer identity and previous tickets
- An AI summary and suggested next action
MKMarta KowalskaVoice · Polish
High priorityCustomer
I was charged twice and need someone to check the payment.
Armatis AI
I found both charges. I’m bringing in a billing specialist now.
AI handoff summary
Duplicate card charge for order A-18420. Customer has verified their identity.
- Previous tickets
- 2 resolved
- Suggested action
- Verify payment capture
AMAssigned toAlex Morgan · Billing
ReadyOne workspace
Every channel. One workspace.
Your team can answer calls, messages, emails and tickets without switching tools or losing context.
One queueOne customer recordOne source of truth
Inbox24
Assigned to me
MKDelivery addressMessaging · 2m
JBInvoice correctionEmail · 8m
SRPlan cancellationVoice · 14m
ATReturn labelEmail · 21m
Delivery address Messaging
Today, 12:42
Suggested replyInsert
Please send the new street, postcode and city, and I’ll update the order.
Reply to Marta…
AI voice
Voice agents that sound natural and know when to hand over.
Handle routine calls around the clock, respond with customer context and transfer live calls to the right person when the conversation needs a human.
Live transcription Customer-aware answers Mid-call handoff
Live callAnna NowakPolish · Customer since 2021
02:34
Armatis voice agent is speakingResponse 380 ms
Anna · 02:29I need to move tomorrow’s delivery to Friday.
Armatis AI · nowI can help with that. I’ve found your delivery for tomorrow and Friday is available.
Listening for interruption
Conversation analytics
See what is happening across every conversation.
Measure service quality across AI and human work in the same view, from the first customer message to the final resolution.
Compare channels, understand handoffs and see where customers are waiting.
Resolution rate78%+4.2%
First response42 sec−11 sec
AI containment61%+6.8%
Handoff rate18%−2.1%
12,480 conversations
Resolved Handed off
1 Jun8 Jun15 Jun22 Jun30 Jun
Channel volume
Messaging42%
Voice31%
Email19%
Other8%
Customer satisfaction4.7/ 5
The platform
The essential tools for modern customer service.
Use the complete platform or begin with the channels your team needs today. Customer context stays consistent as you grow.
Knowledge base
Give customers, agents and AI one maintained source for accurate answers.
Search 248 published answers
AI agents
Automate complete conversations with defined tools, knowledge and handoff rules.
Support agentActive on 3 channels
Voice
Answer, transcribe and route calls without separating them from customer history.
00:48
Messaging
Move from AI chat to live support in the same thread, with no context reset.
How can I update my order?I found it. Let’s take a look.
Email automation
Classify, route and draft replies while keeping the original thread intact.
Refund requestIntent recognised · Billing
Latest updates
What’s new in Armatis One.
Voice, connected to every conversation
Introducing Armatis Voice Agents
Natural phone support with live context and a clear path to human help.
Read updateContext retained
A better way to hand conversations to people
AI summaries, customer history and the full transcript now arrive together.
Read updateMKMarta Kowalska
Messaging Today
Email 12 Jun
Voice 28 May
Unified customer context across every channel
A single history for phone calls, messages, emails and resolved tickets.
Read updateOne platform. Every conversation.
Bring every customer conversation into one place.
Give AI and human teams the context they need to move each conversation forward.